Cherry Hill
Posted 1 month ago

Performs Human Resources duties and carries out responsibilities in the following functional areas: staff personnel file maintenance, employee benefits administration, employee relations, administer federal and state leave programs, training, salary surveys, and payroll and performance appraisals.

Creates a motivating environment and promotes staff loyalty to FHCB and its mission.

Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts.


  1. Review and monitor personnel policies, plans and procedures for all company staff; assist with development and implementing personnel policies and procedures; update and maintain Employee Handbook and Policies and Procedures Manual. Implement and maintain procedures and standards necessary to retain Joint Commission and other accreditation bodies is determined by the organization. Communicate personnel policies, procedures, laws, standards and government regulations at routine and special meetings.
  2. Process all new hires into the 403(b) program in accordance with FHCB timelines. Assure completeness of submittals, including dates of hire. Review and monitor 403 (b) employee and employer contributions. Promptly notify 403(b) carrier of termination dates. Alert Finance Department of payment due dates. Enter 403B allocations into 403B.
  3. Review, refine and create job descriptions on an as-needed-basis.
  4. Conduct annual salary surveys. Assist preparation of the annual compensation schedule for board approval.
  5. Responsible for benefits administration, to include but not limited to processing newly hired employees, claims resolution, status change reporting, review and approval of payment of benefit plans and annual evaluation of benefit programs for cost effectiveness and adequacy of coverage.
  6. Serve as liaison with the payroll company. Review and maintain payroll records, including time and attendance, accrual and use of paid annual leave and all other leave approvals (e.g., family medical leave, jury duty, leave without pay, etc.). Assure that the hourly rates in payroll system reflect the annual salary of the individual employee.
  7. Recruit all exempt/non-exempt personnel and temporary employees; conduct new-employee orientations; write and place recruitment advertisements. Administer and document new-hire orientation.
  8. Conduct exit interviews. Analyze data and make recommendations to COO/CEO for continuous improvement.
  9. Measure employee satisfaction by March 31 of every odd year (e.g., 2013, 2015, etc.) by conducting an Employee Satisfaction Survey, and distribute results.
  10. Monitor performance appraisal system, assuring that supervisors conduct appraisals annually of direct reports. Evaluate performance appraisal systems and recommend revisions, as necessary. Monitors HR budget and makes recommendations to the management team for corrective action and continuous improvement and expense reductions.
  11. Investigate employee relation challenges (e.g., employee complaints, harassment allegations, grievances and other complaints). Document the investigative process and findings. Issue recommendations. Consult human resource consultant firm as needed.
  12. Represent FHCB at hearings for unemployment claims. Responds to all EEOC charges and immediately notifies Health Services Administrator of all such formal charges. Take a lead role on behalf of management in investigating, answering, and settling grievances, by arranging and scheduling grievance hearings between employees, supervisors and/or the Management team. May serve as mediator for FHCB.
  13. Facilitate and/or provides training (including orientation) to the workforce.
  14. Coordinate and implements employee recognition programs, including the annual awards breakfast.
  15. Maintain personnel records and reports. Maintain employee health files as per FHCB policies.
  16. Coordinate FHCB volunteer programs, including but are not limited to volunteer background checks, application processing, interviews, orientation, training coordination and recognition.
  17. Fosters a motivating environment by implementing a policy of “catching people doing things right” and reinforcing them for such actions, including drafting communication for distribution.
  18. Directs the work of the HR Assistant.
  19. Performs other duties as required and assigned.


Considerable knowledge of principles and practices of human resources management, effective oral and written communication skills, supervisory experience and excellent interpersonal skills.


  • Ability to understand and interpret corporate and departmental policies and regulations.
  • Ability to prepare documents in response to patient complaints and inquiries.
  • Ability to examine documents for accuracy and completeness.
  • Ability to communicate effectively both verbally and in writing and, works as a team player with others.
  • Ability to identify inefficient procedures and recommend improvements for implementation.
  • Ability to maintain a professional attitude and office decorum in the workplace.


  1. Adheres to timelines for deliverables, reporting and training schedules.
  2.  Attendance, punctuality.
  3.  Maintain a vacancy rate of 5% or lower.
  4.  Timely processing of employee benefits.
  5.  Maintain PACE system and SMART objectives for each employee.
  6.  Proactively manage terminations, to prevent actions for wrongful discharge.
  7.  Maintains a neat and clean work area.


  1. A bachelor’s degree and five years of Human Resources experience
  2. Professional in Human Resources (PHR) certification preferred.
  3. Experience in coaching employees and managing complex issues.
  4. Able to research and analyze various types of data and information.
  5. Ability to organize and prioritize work, giving attention to detail.
  6. Experience in Employee Relations issues. Human Resources Management experience a plus.


Work is performed in a clinic environment.  Involves frequent contact with staff and the public.

Environmental exposure may include changing temperatures, odors and confined work area. The individual performing this job may reasonably anticipate coming into contact with patients with communicable diseases or potentially infectious materials.   Requires full range of body motion including manual and finger dexterity and eye-hand coordination.  Requires standing, walking, and driving a car.  Requires corrected vision and hearing to normal range.  Requires working under stressful conditions or working irregular hours. Employee will be expected to participate in Mycobacterium Tuberculosis screening.

This job description provides a summary of the major duties and responsibilities performed by individuals in this position. Knowledge, skills, abilities, and working conditions may change as needs evolve. These additional duties and responsibilities may be assigned as deemed necessary by your supervisor.

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Family Health Centers of Baltimore is a tax-exempt 501(c)(3) organization | Headquarters located at 631 Cherry Hill Road Baltimore, Maryland 21225

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